Shipping policy

Handling time

We hand every order to the carrier within 2 business days after payment clears. Business days are Monday through Friday, not counting U.S. federal holidays. An order placed Friday evening ships by the end of Tuesday.

All orders ship from Upper Darby, Pennsylvania.

Carriers & cost

We ship with USPS or UPS, depending on the size and weight of the package and where it's going. The shipping cost and the estimated delivery date are shown on the listing and at checkout before you pay.

Where we ship

We ship to addresses in all 50 U.S. states. We don't ship directly to international addresses.

Tracking

Every order ships with tracking. The tracking number is added to your order as soon as the label is created, and the marketplace will send it to you by email.

Delays

Once a package is with the carrier, delivery time is up to them. Weather and holiday volume can add a few days. If your tracking hasn't changed for 5 business days, contact us and we'll open a claim with the carrier.

Lost or damaged packages

If tracking shows your package as delivered but you don't have it, check with neighbors and around your building first, then contact us within 30 days of the delivery date. If a package is lost or arrives damaged, we'll send a replacement, if we have one in stock, or refund you in full. See our return policy for how damaged items are handled.

Address changes

Please check your shipping address before you pay. If you need to change it, contact us right away. We can update it only if the order hasn't shipped yet, and the marketplace may require the change to go through them.

Questions

Call (484) 273-9529 or email ayshippingllc@gmail.com, Monday to Friday, 9 a.m. to 5 p.m. Eastern.