Return policy

Return window

You can start a return any time within 30 days of the delivery date shown in your order's tracking. This applies to every item we sell, on every marketplace we sell on.

What can be returned

Items should come back unused and in the original packaging, with all parts, manuals and accessories that came with them. Opening the box to look at an item is fine.

We can't give a full refund for items that have been installed, used or damaged after delivery, unless the item itself was defective. If that's your situation, contact us anyway and we'll work something out.

How to start a return

1. Go to the order on the marketplace where you bought it. On eBay, open Purchases, find the order and choose Return this item.
2. Pick the reason for the return and follow the steps. You'll get a prepaid return shipping label.
3. Pack the item securely and ship it within 7 days of opening the return.

Returns started through the marketplace are the fastest way, because the tracking and refund are handled in one place. You can also contact us directly.

Return shipping

Returns are free. We pay the return shipping on every return, whatever the reason, including ordering the wrong item or changing your mind.

Refunds

Once the item arrives back with us, we check it and issue the refund within 2 business days. The refund goes to your original payment method through the marketplace. Your bank or card company may take a few more business days to show it.

Original shipping charges are refunded when the return is because of our mistake or a problem with the item.

Damaged, defective or wrong items

If something arrives broken, doesn't work or isn't what you ordered, contact us within 30 days of delivery. A photo of the item and the packaging helps. You can choose a replacement, if we have one in stock, or a full refund.

Questions

Call (484) 273-9529 or email ayshippingllc@gmail.com, Monday to Friday, 9 a.m. to 5 p.m. Eastern. See also our shipping policy.